Legal

Refund Policy

Last updated: June 2025

EZY DAYOUT charges zero platform fees to guests. You enquire directly, the property contacts you. Any payments, deposits or refunds are handled entirely between you and the property.

1. No Platform Charges

EZY DAYOUT does not charge guests any booking fees, service fees or commissions. You will never make a payment to EZY DAYOUT as a guest. Therefore, there is nothing for us to refund.

2. Direct Property Payments

All payments — including advance deposits, full payments or cancellation charges — are made directly to the property per their own policies. EZY DAYOUT is not involved in and has no visibility into these financial transactions.

3. Cancellations

Cancellation and refund policies vary by property. We recommend confirming the property's cancellation policy before making any payment. Common property policies include:

  • Free cancellation up to a specified number of days before the visit date
  • Partial refund for cancellations within a short window
  • Non-refundable advance deposits for last-minute cancellations

4. Disputes with Properties

If you have a dispute regarding a refund from a property, please contact the property directly. EZY DAYOUT can assist with communication facilitation but cannot compel a property to issue a refund, as we are not a party to the financial transaction.

5. App Store Purchases

If you have made any in-app purchases through the EZY DAYOUT mobile application, refunds are subject to the policies of the respective app store (Google Play Store or Apple App Store). Please refer to their refund policies directly.

6. Contact

For any questions: hello@ezydayout.com or visit our contact page.